Who can register on your B2B shop?

Only retailers, boutiques, and resellers with a VAT number or international equivalent can register.

How can I register? Is registration free?

Yes, registration is completely free. You can sign up directly on our B2B shop by filling out the form with your business details.

How long does it take for the account to be approved?

Activation usually takes place within 24 business hours.

I can’t access my account, what can I do?

If you forgot your password, you can request a reset from the login page or contact our customer support at +39 351 925 8758.

Can I update my business information after registration?

Yes, you can update your details from your profile or ask our team for support.

Is there a minimum order?

Only the first order requires a minimum of €300. There are no limits for subsequent orders.

Can items be purchased individually or only in packs/sizes?

Myastreet items can be purchased individually: we want to offer you maximum freedom in your assortment.

Can I check the fit of the garments before buying?

Yes, we offer a video call consultation service to show you the garments in detail and suggest the best fits. Alternatively, you can visit one of our showrooms in Prato, Bologna, or Brescia.

Do you offer consultation or video call assistance for placing an order?

Absolutely yes. You can book a video call during which we present the collection and answer all your questions. Click here to schedule a video call.

How are wholesale prices calculated?

Prices are reserved for B2B customers and visible only after registration. They are calculated according to wholesale commercial terms.

Are prices visible only after registration?

Yes, to protect our retailers, prices are accessible only to approved accounts.

What happens when I place an online order?

After submitting your order, our team checks product availability in the warehouse. Once stock is confirmed, the order is approved and you will receive an order confirmation email with all product details.

Which payment methods do you accept?

We accept credit card, PayPal, bank transfer, cash on delivery, and other payment methods depending on the country.

Is cash on delivery available?

Yes, cash on delivery is available in Italy only.

Do you offer deferred payments?

This can be arranged with our agents or the sales office based on the customer’s order history.

Is payment secure?

Yes, we use certified and encrypted payment systems.

Which countries do you ship to?

We ship within Italy and abroad, covering most European and non-European countries.

What are the delivery times in Italy and abroad?

Italy: 24–72 business hours.
Abroad: varies depending on destination.

How much are shipping costs?

Shipping costs are automatically calculated at checkout based on country and weight and are charged to the recipient.

How can I track my parcel?

You can contact our team to receive your shipment tracking number.

Is it possible to pick up the goods at your locations?

Yes, you can pick up your order at our Prato, Bologna, or Brescia locations upon agreement.

Do you accept returns for B2B customers?

Returns for change of mind are not available in B2B. However, all cases of defects or anomalies are handled.

How do you handle production defects?

You simply need to send photos and details to our customer service within eight days of delivery. We will evaluate the case and issue a replacement or credit note.

How much time do I have to report an issue?

Please report any issue within 48 hours of delivery.

How often do you upload new items?

As a ready-to-wear wholesaler, we upload new arrivals every week.

Are items frequently restocked?

Some “continuous” items are restocked regularly. For all other garments, availability depends on seasonality and stock levels. We recommend checking our B2B shop frequently for real-time updates.

How can I know if an item is about to sell out?

You can check availability directly on the website. You may also contact us for dedicated information.

Do collections have a seasonal duration?

Yes, we release seasonal collections and capsules updated periodically.

Can I request variants not available online?

It depends on the product. Contact us and we will check availability.

How can I contact customer service?

You can reach us via email, WhatsApp Business, or phone. All contact details are available on the “Contact Us” page of our website.

Do you offer support in multiple languages?

Yes, we offer support in Italian, English, French, and Spanish.

What are your customer service hours?

Monday to Friday from 9:00 am to 7:00 pm, and Sunday (Prato location only) from 10:00 am to 5:00 pm. During holidays or national non-working days, we recommend checking for updates or contacting us for extraordinary opening/closing times.

Where are your products manufactured?

You can find the origin of each product directly on its dedicated product page on our website.

What is the style and target of the Myastreet woman?

The Myastreet woman is sophisticated, bold, and feminine. She loves versatile and contemporary pieces that she can interpret according to her personality. Our target audience includes women seeking a modern, refined, and functional style designed to accompany them confidently in everyday life and special occasions.